Privacy Policy – Boca Raton Restoration Brothers

Privacy Policy For Our Water Restoration Company

Who We Are

Boca Raton Restoration Brothers is a property recovery firm located in Boca Raton, Florida. We specialize in water extraction, fire cleanup, and mold remediation for local homes and businesses. This policy explains how we collect and use information that is gathered and protected within Boca Raton, Florida. It also describes the steps we take to protect your data while providing services across the region.

We want our clients to understand how their details are handled from the moment they visit our page. By using our website, you agree to the practices described here. We prioritize transparency and safety in every part of our professional restoration work.

Information We Collect

We collect several types of data to help us serve you better. This includes contact details like your name and address that you provide when requesting an estimate. We also gather job and property details such as the extent of water damage or fire soot levels. Photos and documentation of your house are saved for project records.

Our site collects device and usage data like your IP address and pages visited through cookies. We may also receive details from service partners like insurance adjusters. These tools help us understand your needs and provide accurate quotes for structural drying or repairs.

How We Use Information

The information we gather allows us to deliver high quality restoration services. We use it for scheduling crews and providing free estimates at your property. Data is also used for billing and creating insurance documentation to help with your claims. We use photos for quality control and to track the progress of mold removal or reconstruction.

Your data helps us offer better customer support and improve our website performance. We also use information for fraud prevention and to comply with local laws. Keeping accurate records ensures that every safety standard is met during the cleanup and disinfection process.

Cookies and Similar Technologies

Cookies are small files placed on your device that help our website work correctly. They remember your preferences and show us how people navigate our pages. We use basic types like session cookies and analytics tools to see which services are most popular.

You have options to limit or clear cookies through your browser settings at any time. If you choose to disable them, some features on our site might function differently or seem slower. These tools do not give us access to your computer or any private files. They simply help us create a better experience for our visitors.

Sharing and Disclosure

We only share your information when it is necessary to complete our work. This may include sharing job details with service partners or subcontractors who help with reconstruction. We share photos and dry out logs with your insurance company when you give us permission. Payment processors receive data to handle your bills safely.

We may also disclose information to meet safety needs or when required by law. Boca Raton Restoration Brothers does not sell your personal data to any outside marketing firms. Your privacy is important to our family business and we keep your details restricted to those who truly need them.

Data Retention

Our team keeps records for as long as needed for operational and legal reasons. We hold onto project files and insurance notes to help with future warranty questions. Retention periods vary depending on the type of document. For example, tax records and safety reports are kept longer than general website visit logs.

We follow local regulations to decide when it is time to destroy old files. Once the data is no longer useful for service delivery or legal compliance, we remove it from our systems. This practice helps us maintain a clean and secure database of our restoration work.

Your Choices and Rights

You have practical options regarding how your data is handled by our team. You can ask to access or update your information if your contact details change. You may also request that we delete certain data where it is appropriate and allowed by law.

If you wish to manage cookies, you can do so through your browser. To submit a written request regarding your privacy rights, please send it by postal mail to 6000 Park of Commerce Blvd ste c, Boca Raton, FL 33487, United States. We will review your request and respond according to our standard business policies and local requirements.

Security

We use several safeguards to keep your information protected from unauthorized access. Our team limits data access to only the employees who need it to perform their jobs. We provide training to our staff on how to handle client files and photos with care. Our company uses reasonable technical and physical protections for both digital and paper records.

While we work hard to keep everything safe, no method of storage or transmission is perfectly secure. We regularly review our security habits to ensure we are doing our best to protect the people we serve in our community.

Children’s Privacy

Our services and website are not directed to children under the age of eighteen. We do not knowingly collect personal information from minors. The accounts and service requests on our site are intended for adults or authorized representatives of a property.

If we learn that a child has provided us with data, we will take steps to delete that information from our records immediately. We encourage parents to monitor their children’s online activity. Our restoration work involves legal contracts and insurance claims that require adult consent and participation to move forward properly.

Data Transfers

In some cases, your data may be processed by vendors located outside of your immediate area. This often happens with cloud storage services or email platforms we use for business. Boca Raton Restoration Brothers uses reasonable measures to protect your information during these transfers.

We choose service providers that follow strong security standards to keep your files safe regardless of their server location. Our goal is to ensure that your property details and contact information remain private. We monitor these partnerships to make sure they align with our commitment to your privacy and data safety.

Changes to This Policy

Boca Raton Restoration Brothers may update this policy from time to time as our services grow. The latest version will always appear on this page so you can stay informed. We may change how we collect or use data based on new technology or local laws.

If we make big changes, we will update the date at the top of the policy. Continued use of the website after these changes shows that you accept the new terms. We suggest checking this page occasionally to see how we are protecting your information during our restoration projects.

Contact Us

If you have any questions or concerns about this privacy policy, please reach out to us by mail. You can send your formal requests or inquiries to our main office address. Please write to us at 6000 Park of Commerce Blvd ste c, Boca Raton, FL 33487, United States.

Our team will look into your message and provide a clear response as soon as possible. We take privacy seriously and want to make sure your experience with our family business is positive. Please do not use this postal address for emergency service requests or urgent restoration needs.

Definitions

Personal information is any data that identifies you, such as your name or home address. Processing refers to any action we take with your data, like saving it or sharing it with an insurance agent. Service providers are outside companies that help us with tasks like website hosting or payment handling.

Cookies are small digital files that websites use to track visits and remember user preferences. Understanding these terms helps you see how we manage your data during water or fire damage projects. We use these words to be clear about our daily business habits and your privacy rights.